2299bat's Privacy Policy —
Your data, our responsibility

When you create an account or use services on 2299bat, certain personal information is collected from you. In line with this Privacy Policy, we only take what is genuinely required to provide our services.

The types of information we collect are broken down below:

In addition to the above, records of conversations may be retained when you contact our customer support. This information is used to improve our service quality in the future.

2299bat uses the data it collects only for specific, legitimate purposes. We never use your information beyond what was stated at the time of collection. The primary purposes are:

• Account management: Verifying your registration, confirming logins, and keeping your account secure.
• Payment Processing: Processing deposits, withdrawals, and bonus payments securely.
• KYC verification: Confirming your identity and preventing fraudulent activity.
• Customer Support: Resolving your complaints or queries.
• Promotions & Bonuses: Sending you relevant offers and promotions (where you have given your consent).
• Responsible Gaming: Identifying signs of problem gambling and providing timely support.
• Legal obligations: Meeting regulatory requirements and preventing money laundering.

The core principle of 2299bat's Privacy Policy is that your data will never be sold. However, limited sharing may be necessary in certain specific circumstances:

• Payment Gateway: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
• Identity Verification Services: Information may be shared with authorized identity verification agencies for KYC purposes.
• Legal obligations: Information may need to be disclosed to authorities in compliance with a court order or government directive.
• Fraud Prevention: Limited data may be shared with industry partners to help prevent fraudulent activity.

When sharing data with any third party, 2299bat ensures they follow the same standard of privacy policy. They are contractually obligated to protect your information.

2299bat uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential cookies: Essential for maintaining login sessions and site security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and game settings.
• Analytics Cookies: Helps us understand which parts of the site are used most — completely anonymously.
• Marketing Cookies: To show you relevant promotions based on your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit some features of the site.

2299bat does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.

• Account information: Retained for the duration the account is active. 5 years after account closure.
• Financial transactions: Retained for a minimum of 7 years in compliance with anti-money laundering regulations.
• KYC documents: Up to 5 years after account closure.
• Customer Support Contact: Up to 3 years after resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the retention period has expired, your data is securely deleted or fully anonymised so that it can no longer be attributed to you.

2299bat follows industry-leading standards to protect your data. Our security infrastructure operates across multiple layers:

• SSL/TLS encryption: Every connection to the site is secured with 256-bit SSL, keeping your data unreadable during transfer.
• Two-Factor Authentication (2FA): An additional OTP check adds a layer of security when logging into your account.
• Regular Security Audits: Our systems are regularly audited by independent third-party experts to identify vulnerabilities.
• Firewall & DDoS Protection: Robust server-level firewall and intrusion prevention systems are active.
• Staff Training: All staff with access to your data undergo strict confidentiality training.
• Data Breach Response Plan: In the event of a data breach, you will be notified within 72 hours.

Under 2299bat's Privacy Policy, you have the following rights regarding your personal data:

• Access: You may request to view the information we hold about you.
• Correction: You may request corrections to any inaccurate or outdated information.
• Deletion: Under certain circumstances, you may request the deletion of your data (the "right to be forgotten").
• Restriction of Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Portability: You may request an export of your data in a standard, portable format.
• Right to object: You may opt out of your data being used for marketing purposes.
• Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights, please contact our support team. We are committed to responding to your request within 30 days. In complex cases, this period may be extended by a further 60 days, but you will be notified accordingly.

2299bat strictly does not serve users under the age of 18. This is an integral part of both our Privacy Policy and our Responsible Gaming policy.

• Age verification is carried out at the time of registration.
• Proof of age is mandatory as part of the KYC process.
• If a minor is found to be using an account, that account will be suspended immediately.
• Any data found to have been collected from a minor will be deleted immediately.

If you suspect a minor is using our platform, please let us know. For more details, visit our Responsible Gaming View the page.

2299bat uses trusted third-party services on its platform for payment processing, game software provision, and security verification.

These third-party service providers only receive the data necessary to carry out their specific functions. They operate under strict data processing agreements with us and are not permitted to use your information for their own purposes.

2299bat may update this Privacy Policy from time to time. Changes may be driven by legal updates, the launch of new services, or security improvements.

• For significant changes, a notification will be sent to your registered email address.
• The date of any change will always be displayed at the top of this page as the "Last Updated" date.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree, you may request to close your account.

We recommend visiting this page regularly to stay up to date with the latest policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our dedicated Privacy Team.